Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact details — your name, phone number, and/or WhatsApp number when you enquire about or book an appointment.
• Service preferences — services you are interested in, preferred dates/times, and any special requirements you share with us.
• Usage data — standard analytics data about how visitors interact with our website (pages visited, browser type, device). This does not personally identify you.

We do not collect sensitive personal data such as Aadhaar numbers, financial account details, or medical records through this website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your appointment enquiries and booking requests.
• Send appointment confirmations and reminders via WhatsApp or phone.
• Improve our services based on client feedback and preferences.
• Send occasional updates about offers or new services — only if you have opted in.
• Comply with applicable Indian laws and regulations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. WhatsApp Communication

When you click a “Book via WhatsApp” button, you will be redirected to WhatsApp. Any conversation is subject to WhatsApp’s Privacy Policy. We only use WhatsApp to communicate about your appointment and services.

4. Cookies & Analytics

Our website may use essential cookies to ensure the site functions correctly and privacy-respecting analytics tools to understand how visitors use the site. These tools do not track you across other websites or build advertising profiles. You can disable cookies in your browser settings at any time.

5. Data Storage & Security

Information you share with us is stored only for as long as necessary to fulfil your appointment and for a reasonable period thereafter. We implement reasonable security measures to protect your data from unauthorised access or disclosure.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to applicable legal obligations.
• Opt out of promotional messages at any time.

To exercise any of these rights, contact us at +91 98452 92411 or via WhatsApp.

7. Third-Party Links

Our website links to Google Maps, Instagram, YouTube, and WhatsApp. We are not responsible for the privacy practices of these platforms. We encourage you to review their respective privacy policies.

8. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised “Last updated” date.

10. Contact Us

• Chetana’s Beauty Lounge
• 3rd Floor, A Gate, Kankanady Bypass Rd, Kankanady, Mangaluru – 575002
• Phone: +91 98452 92411 / +91 91085 83714